Shipping and Returns

SHOP PADMANI SHIPPING AND RETURNS GUIDELINES

FREE SHIPPING

Canada

Shop Padmani offers free shipping on orders totaling $100 CAD or more (after any promotional discounts are applied, but before taxes are added) to shipping addresses in Canada (excluding Nunavut). Free shipping to Nunavut is available on orders totaling $200 CAD or more.

While we estimate your package will arrive within 2-6 business days, we cannot guarantee the date of arrival.

United States

Shop Padmani offers free shipping on orders totaling $150 CAD or more (after any promotional discounts are applied, but before taxes are added) to shipping addresses in the Continental United States. Free shipping to Hawaii and Alaska is available on orders totaling $200 CAD or more. Please remember that you may be charged duties, taxes, and/or levies by your local postal service or government. These additional charges are your responsibility and are not included in the free shipping offer.

While we estimate your package will arrive within 5-9 business days, we cannot guarantee the date of arrival.

International

We do not offer free shipping on international orders.

SCHEDULES

Canada

We estimate your package will arrive within 2-6 business days, however we cannot guarantee the date of arrival.

United States

We estimate your package will arrive within 5-9 business days, however we cannot guarantee the date of arrival.

International

International customers, please email us at shipping@padmani.com with your order and shipping address for a delivery quote.

Please remember that you may be charged duties, taxes, and/or levies by your local postal service or government. These additional charges are your responsibility and are not included in our delivery quote to you.

Priority Service

If you require you package in a hurry, please email us at shipping@padmani.com with your order and shipping address for a delivery quote. Please note that we will add a $5 CAD processing fee to packages shipped using PriorityTM or XpresspostTM service.

PROCESSING TIMES

Once your payment is approved, we use our best efforts to process and ship your order within 48 hours. Please note that we do not ship on weekends or statutory holidays. Orders received on Fridays will go out the following Monday, or the next available business day.

RISK OF LOSS

All shipments carry a Canada Post tracking number and insurance to a maximum of $100 CAD. Title and risk of loss for any purchased products pass to you upon our delivery of the items to Canada Post so please keep your shipping confirmation email (which contains your tracking number) in a safe place until you receive your package. Please follow-up directly with Canada Post if your package does not arrive in a timely manner. Shop Padmani is not responsible for items that are lost or damaged in transit.

RETURNS

You may return any unused and unopened item from Shop Padmani within 30 days of making your purchase by following the steps below:

1.  Email us immediately at customerservice@padmani.com to tell us about your concerns. Please remember to include your name, specify the product(s) in question and attach your order confirmation email.

2. Return the product(s) in a sturdy package, using a traceable method of shipping to:

Shop Padmani
Attention: Returns
225 Sackville Street, Unit 2204
Toronto, ON
M5A 0B9

We strongly recommend that you insure your package in case of damage or loss.

3.  Allow 14 days for us to receive and process your return. Credit card adjustments should appear within two billing cycles.

Please note that original shipping charges are not refundable. We will refund the value of the items returned and any taxes you were charged, less the original shipping charges.

However, if the return is necessary due to an error on our part, we will happily offer a full refund, including any original shipping charges.

Please note that we do not offer exchanges for returned products at this time. We do not accept returns of any free samples we provide to you.

RECLAIMED PACKAGING

We do everything we can do package and ship your order in an environmentally responsible manner. This means using reclaimed, recyclable and biodegradable packaging materials whenever possible. All bubble wrap is reclaimed, however our plastic zip top bags are new and we encourage you to reuse them rather than throwing them out. If your box arrives looking a little “shabby chic,” please understand that we made a conscious choice to spare a tree.